Privacy policy

We are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Platform. By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you register an account or interact with our Platform, we may collect personal information, including but not limited to:

Name
Email address
Nationality
Date of birth
Contact details (e.g., phone number)
Government-issued identification (for verification purposes)
Financial information (e.g., payment method, transaction history)

1.2 Non-Personal Information

We may also collect non-personal information, which does not directly identify you. This may include:

IP address
Browser type and version
Device information (e.g., operating system, device model)
Referring website URLs
Usage statistics and interactions with the Platform

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interaction with our Platform. Cookies are small data files stored on your device that help us enhance your experience. You can control the use of cookies through your browser settings, but disabling cookies may limit the functionality of our Platform.

2. How We Use Your Information

We may use your personal information for the following purposes:

2.1 Service Provision

To create and manage your account
To provide the services offered on our Platform
To process transactions and facilitate deposits and withdrawals
To respond to your inquiries and provide customer support

2.2 Verification and Compliance

To verify your identity and comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
To detect, investigate, and prevent fraud or illegal activities
To comply with applicable laws and regulatory requirements

2.3 Platform Improvements

To analyze usage data and improve the performance and functionality of the Platform
To develop new features or services
To personalize your experience on the Platform

2.4 Marketing and Communication

To send you promotional materials, newsletters, or updates about new features, unless you have opted out
To inform you about changes to the Platform, including updates to this Privacy Policy

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processors, identity verification providers, and IT support services. These third parties are contractually obligated to protect your information and only use it for the services they provide.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to legal authorities, regulators, or government agencies:

To comply with legal or regulatory obligations
In response to a subpoena, court order, or legal process
To protect the rights, safety, or property of the Platform, users, or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of the Platform’s assets, your information may be transferred as part of that transaction. We will notify you if such a transfer occurs and if it affects the use of your personal information.

3.4 Aggregated and Anonymized Data

We may share aggregated and anonymized data with third parties for research, marketing, analytics, or other purposes. This data does not identify individual users.

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

Encryption of sensitive data (e.g., payment details)
Secure servers and firewall protection
Access controls that restrict personal information to authorized personnel

Despite our best efforts, no system is completely secure. We cannot guarantee the absolute security of your data. In the event of a data breach, we will notify affected users in accordance with applicable laws.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

5.1 Access and Correction

You can access, review, and update your personal information at any time by logging into your account or contacting our support team.

5.2 Data Deletion

You may request the deletion of your account and personal data by contacting us. Please note that we may be required to retain certain information to comply with legal or regulatory obligations, even after account deletion.

5.3 Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any promotional email or by updating your account preferences.

5.4 Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings.

6. International Data Transfers

Your personal information may be transferred to, processed, or stored in countries outside of your country of residence, including countries that may not have the same data protection laws. We ensure that such transfers are conducted in compliance with applicable data protection regulations, using appropriate safeguards (e.g., standard contractual clauses).

7. Retention of Your Information

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically to stay informed of any updates. Continued use of the Platform following any changes constitutes your acceptance of the revised Privacy Policy.